Casinon Terms & Conditions — Know Before You Play

These Terms and Conditions ("Terms") form a legally binding agreement between the Casinon platform ("we", "Casinon") and our users ("you", "member"). By using the casinon.onl website or any associated mobile application, you automatically agree to these Terms.

Please read this entire document carefully before registering or using any service at Casinon. If any part is unclear, feel free to reach out to our support team in English — we're always ready to help.

When creating an account on Casinon, you must provide accurate and complete information. Opening an account with false details is a violation of these terms and may result in account closure and forfeiture of any funds held.

• Each person may hold only one account — multiple accounts under the same name, address, or payment method are strictly prohibited.
• You must provide a valid mobile number and email address during registration, as verification OTPs will be sent to these.
• To update your account details, please contact support and complete identity verification.
• Your password and login credentials must not be shared with any third party.
• The account holder is fully responsible for all activity on their account.

For identity verification (KYC), you may be asked to submit a copy of your National ID, Birth Certificate, or Passport. This is a legal requirement and is done to protect the security of your funds.

Casinon's services are available to users aged 18 and above only. Minors are not permitted to use this platform.

Casinon may request age verification documents at any time. Withdrawals may be placed on hold until verification is complete. This is part of our legal compliance process — it is not personal.

Casinon currently supports deposits via bKash, Nagad, Rocket, and bank transfer. The following rules apply to all deposits:

• The minimum deposit amount is ৳100.
• There are no extra charges on deposits — the full amount you send will be credited to your account.
• Deposits are usually reflected in your account within a few minutes. If there's a delay, contact support with your payment reference number.
• Deposits from third-party accounts are not permitted — the payment method must belong to the account holder.
• In cases of suspicious transactions, Casinon reserves the right to place a hold on the account balance pending investigation.

Casinon follows specific rules for withdrawals. These rules are in place to prevent money laundering and to protect players.

• The minimum withdrawal amount is ৳500.
• Withdrawals must be made via the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Winnings from bonuses can only be withdrawn after the wagering requirements have been met.
• The daily withdrawal limit for standard members is ৳50,000. Higher limits apply for VIP members.
• Standard withdrawals are processed within 5–15 minutes. In cases requiring additional verification, processing may take up to 24 hours.

Casinon offers a range of bonuses and promotional offers. Each offer has its own specific terms, which are listed on the respective offer page. The general conditions are outlined below:

• The welcome bonus is available to new members once only.
• Wagering requirements are typically 30 to 50 times the bonus amount — the exact figure is stated separately for each offer.
• Withdrawing while a bonus is active may result in the bonus balance being forfeited.
• Wagering requirements also apply to winnings from free spins.
• If Casinon detects fraudulent use of a bonus, it reserves the right to void the bonus and any associated winnings.
• Bonus offers have an expiry — if wagering is not completed within the specified period, the bonus will expire.

For full terms and conditions on voucher code usage, please visit our Voucher Page Available.

All games available on Casinon are powered by third-party providers. The rules of each game are set by the respective provider.

• All game outcomes are determined by an RNG (Random Number Generator) — no party can influence or manipulate the results.
• Minimum bet amounts vary by game — typically between ৳10 and ৳100.
• If a game is interrupted mid-round due to a technical fault, the bet for that round will be refunded.
• In Sports Betting, bets are settled after the official result has been announced.
• Once a bet is accepted in live betting, it cannot be cancelled.

The following activities are strictly prohibited on Casinon and will result in immediate account closure:

• Opening or operating multiple accounts.
• Deliberately exploiting bonus offers for personal gain (bonus hunting).
• Coordinated play across multiple accounts (collusion).
• Using automated software or bots to play games.
• Depositing funds into an account for money laundering or any other illegal purpose.
• Deliberately exploiting technical vulnerabilities in any game.
• Falsely representing yourself as a Casinon representative.

Casinon reserves the right to temporarily or permanently close an account under the following circumstances:

• In the event of a terms and conditions violation.
• If KYC verification is not completed within the specified timeframe.
• Extended periods of inactivity (generally 12 months).
• When a user requests self-exclusion.
• By court order or direction from a regulatory authority.

Users may request account closure at any time. Any real-money balance (excluding bonuses) available at the time of closure may be withdrawn before the account is closed.

Casinon believes in responsible gaming. We want our members to enjoy gaming as a form of entertainment — not as a source of income or a way to solve problems.

• Any member can set deposit limits, session time limits, or loss limits directly from their account settings.
• Through self-exclusion, your account can be deactivated for anywhere from 24 hours to permanently.
• Once self-exclusion is activated, it cannot be reversed before the specified period has ended.
• If signs of problematic gaming behaviour are detected, Casinon may proactively reach out to the member.

For detailed guidelines, visit our Responsible Gaming Page View.

Casinon is committed to keeping your personal information secure. Any data we collect is used solely for service delivery, identity verification, and compliance with legal obligations.

• Your information is never sold to third parties.
• Casinon is required to disclose information to the relevant authorities when legally obligated to do so.
• All data is secured with SSL encryption.

For our full data protection policy, please visit our Privacy Policy Page View.

If you have a dispute with Casinon, please reach out to our support team first. If the issue remains unresolved, you may submit a formal complaint by email.

• An initial response will be provided within 72 hours of receiving your complaint.
• For complex matters, a final decision will be communicated within a maximum of 14 business days.
• An independent dispute resolution body may be approached to contest any decision made by Casinon.

Casinon reserves the right to modify, suspend, or discontinue any part of its service at any time. Where possible, advance notice will be given before any such changes take effect.

• Services may be temporarily unavailable during scheduled maintenance.
• An update notice will be sent whenever new features or services are added.
• 30 days' notice will be given before any game or service is permanently discontinued — where circumstances allow.

Casinon is not liable for the following:

• If a game is interrupted due to loss of internet connection.
• If a payment is delayed due to issues with a third-party payment provider.
• If account credentials are compromised due to the user's own negligence.
• If the service is disrupted due to a natural disaster or unforeseen circumstances.

In all circumstances, Casinon's maximum liability is limited to the value of the transaction in question.

If you have any questions about these terms or anything related to Casinon, please get in touch with us:

Our support team is available 24/7 on Bangladesh Standard Time. Reaching out in Bangla typically gets you a faster response.