Casinon Privacy Policy — How Your Data Is Protected

This Privacy Policy ("Policy") governs how personal data is handled between the Casinon platform and its users. By using the casinon.onl website or its associated mobile app, you agree to this Policy.

Casinon takes your privacy seriously. We collect only the data that is necessary and apply the highest technical and organisational measures to keep it secure. This document is written in plain language so every member can read and understand it.

Casinon collects two types of data — what you provide directly, and what is collected automatically.

Information you provide directly:

• At registration: full name, date of birth, mobile number, and email address.
• During KYC verification: national ID card or passport details.
• At the time of payment: bKash/Nagad/Rocket number or bank account details.
• When contacting support: the content of your chat or email.
• Any additional information you choose to provide voluntarily.

Automatically Collected Data:

• IP address and date/time of access.
• Device type, operating system, and browser information.
• Browsing behavior and click patterns on the platform.
• Game history and transaction logs.
• Information collected through cookies and similar tracking technologies.

Casinon uses your data only for specific, legitimate purposes. It is never used beyond those stated purposes.

• To create, manage, and verify your account.
• For processing payments and maintaining transaction history.
• For providing customer support and resolving issues.
• For anti-money laundering and fraud detection purposes.
• To enforce our responsible gaming policy.
• To improve the security and performance of the platform.
• To meet legal and regulatory obligations.
• To send you promotional communications, subject to your consent.

How long Casinon retains your data depends on the type of information and applicable legal requirements.

• Data for active accounts is retained for as long as the account remains open.
• Even after account closure, certain data is typically retained for up to 5 years due to legal obligations.
• Transaction records are retained for a defined period in compliance with anti-money laundering regulations.
• Cookie data is typically retained for 30 days to 1 year, depending on the type of cookie.
• Support chat logs are retained for up to 6 months to help us improve service quality.

Casinon may share data with third parties in limited circumstances and for specific purposes. In every case, strict confidentiality agreements are in place.

• Payment Processors: Only the information required to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Game Providers: Limited data is shared with providers such as Pragmatic Play and Evolution Gaming solely for game operation purposes.
• KYC Services: Identity document details may be shared with trusted third parties to complete identity verification.
• Law Enforcement Agencies: Casinon is required to disclose data when ordered by a court or directly requested by a regulatory authority.
• Analytics Services: Anonymized usage statistics may be shared with analytics services to help improve the platform.

Your data is never shared outside this list without your explicit consent.

As a Casinon member, you have certain important rights regarding your personal data. To exercise any of these rights, please contact our support team.

• Right to Access: You can request to know what information Casinon holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances — except where retention is required by law.
• Data Portability: You may request your data in a structured, portable format.
• Marketing Opt-Out: You can opt out of receiving promotional emails or SMS messages at any time.

Casinon uses several types of cookies on its website and app. Cookies are small text files stored in your browser that help improve your browsing experience.

To manage optional cookies, go to your browser settings. Disabling essential cookies may cause some platform features to stop working.

Casinon's services are intended for users aged 18 and above. We do not knowingly collect data from anyone under 18.

If a parent or guardian believes their child has registered on Casinon without their knowledge, please contact support@casinon.onl immediately. Once verified, the account will be closed and all related data will be deleted.

Casinon uses industry-standard security measures to keep your data safe, with protection applied at both the technical and organisational level.

• TLS/SSL Encryption: All data transferred between your browser and Casinon's servers is encrypted.
• Database Encryption: Sensitive data in storage is kept in encrypted form.
• Restricted Access: Only authorized personnel are permitted to access specific data.
• Two-Factor Authentication: 2FA is available for account login — enabling it is strongly recommended.
• Regular Security Audits: The system is regularly audited by independent security experts.
• Suspicious Activity Detection: Our automated systems detect unusual logins or transactions and send instant alerts.

Please keep in mind — no one can guarantee 100% security on the internet. Do your part by using a strong password and enabling 2FA to keep your account secure.

In the event of a security breach or data incident, Casinon will act swiftly and transparently.

• The relevant regulatory authority will be notified within 72 hours of a breach being identified.
• If a breach affects user data, those users will be notified directly by email or SMS.
• Affected users will be advised to reset their passwords and enable 2FA.
• The cause of any breach will be investigated and steps will be taken to prevent recurrence.

Casinon reserves the right to update this Privacy Policy at any time. For significant changes:

• The last updated date on this page will be revised accordingly.
• For significant changes, a notification will be sent by email or through the platform.
• Continuing to use the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with our latest policy.

If you have any questions, requests, or concerns regarding your privacy, please get in touch with us:

Privacy-related requests are typically processed within 30 days. Writing "Privacy Request" in the subject line will help us handle your request more quickly.