Consecutively on Casinon 5 incorrect password attempts your account will automatically For 30 minutes It gets temporarily locked. This is a security measure to protect your account if someone else attempts to access it.
What to do after 30 minutes:
- Wait 30 minutes — your account will unlock automatically after that.
- If you can't remember your password, click the "Forgot Password?" link on the login page.
- An OTP will be sent to the mobile number you used during registration — use it to set a new password.
If you haven't received your OTP or your mobile number has changed support@casinon.onl— email us or let us know via live chat. Your identity will be verified and your account recovered — usually within within 2 to 6 hours resolved within.
Never share your password or OTP with anyone who asks — Casinon staff will never request this information.
Keeping Two-Factor Authentication (2FA) enabled on Casinon Very Important. With this enabled, even if someone gets hold of your password, they still can't log in without the OTP sent to your mobile.
Steps to Enable:
- Log in to your account and click on the profile icon.
- Go to "Account Settings" and click on the "Security" tab.
- Click on "Two-Step Verification" and tap the "Activate" button.
- A verification code will be sent to your mobile number — enter it to confirm.
- From that point on, an OTP will be required every time you log in.
If biometric login (fingerprint or face unlock) is enabled on the mobile app, you won't need to enter an OTP each time — biometrics will get you in instantly. If you ever want to disable 2FA, you can do so from settings the same way — though it's best to keep it turned on.
Casinon supports Bangladesh's most popular payment methods. Currently available options:
- bkash — minimum deposit ৳100, withdrawals typically processed in 5–15 minutes.
- Nagad — minimum deposit ৳100, withdrawals at the same speed.
- Rocket (Dutch-Bangla Mobile Banking) — Minimum deposit ৳100.
- Bank Transfer — higher minimum amount; processing may take 1–3 business days.
A few important points:
- The payment method must be registered in your own name. Using someone else's bkash or bank account will cause your withdrawal to be blocked.
- It is recommended to use the same method for both deposits and withdrawals.
- Each payment number can only be linked to one Casinon account.
- Details on maximum withdrawal limits and fees Terms & Conditions available on this page.
If you run into issues making a deposit, save your transaction ID (TxID) and report it to support.
Yes, Casinon's Android & iOS There are separate mobile apps for both platforms. The app includes all the features available on the website — plus a few exclusive extras.
Android App Download:
- Log in to the Casinon website and scroll down to the "Download App" section.
- Download the APK file. Before installing, go to your phone's settings and enable "Install from unknown sources".
- Install the APK — it's a small file, just a few megabytes.
iOS app:
- Search for "Casinon" on the App Store and download it.
- Or log in to the website and click the iOS download link.
App highlights:
- Push notifications are available for new offers.
- Log in quickly using fingerprint or face unlock.
- Live match scores and odds update in real time.
- App-exclusive offers are available from time to time.
Before your first withdrawal at Casinon, you'll need to complete KYC (Know Your Customer) verification. This is part of international financial security regulations and helps keep your account protected.
Required documents:
- Proof of Identity (one of the following): National ID (NID), passport, or driving licence.
- Selfie: A clear photo holding your ID document.
- Payment Verification: A screenshot of your bkash or Nagad account (make sure your name and number are clearly visible).
How to submit:
- Log in to your account and go to the "Verification" tab under "Profile".
- Upload your photo — in JPEG or PNG format, with each file up to 5 MB.
- Or email us at support@casinon.onl.
Verification usually takes 24 to 48 hours It takes some time. Clear, legible photos speed up the process. Once KYC is complete, you won't need to submit it again.
Complete your KYC right after registration — that way you won't face any delays when making your first withdrawal.
Casinon's Live Casino section features real dealers playing in real time — not computer-generated results like regular slots. A trained dealer deals cards or spins the roulette wheel on camera, and you can place your bets while watching it all happen live.
Available games:
- Live Baccarat — Most popular and easy to play.
- Live Roulette — both European and American versions.
- Live Blackjack — card game, requires strategy.
- Live Sic Bo & Dragon Tiger — a popular game across Asia.
- Live Game Shows — Crazy Time, Monopoly Live, and more.
Tips for new players:
- First Live Baccarat Start with — the rules are simple, just choose Player or Banker.
- Before you start, check the minimum and maximum bet limits at the table.
- Make sure you have a stable internet connection — live streaming requires a minimum speed of 4 Mbps.
- You can chat with the dealer via live chat — the atmosphere feels just like a real casino.
No separate code is needed to claim the Casinon welcome bonus — Automatically credited on your first deposit The bonus is credited to your account.
How bonuses work:
- Get a 100% bonus on your first deposit — up to ৳10,000.
- Example: Deposit ৳2,000 and get ৳2,000 in bonus — start playing with ৳4,000 in total.
- Bonus funds cannot be withdrawn directly — the wagering requirement must be met first.
- The wagering requirement is typically 30x (deposit + bonus) — details Terms & Conditionsis available there.
- The bonus claim window starts from the time of deposit and lasts 7-day — once the window expires, the offer will no longer be available.
If you didn't receive the bonus:
- Check the "Bonus Wallet" section of your account.
- Wait 5 minutes after your deposit.
- If it still doesn't show up, contact support with your deposit transaction ID.
The welcome bonus can only be claimed once per person. Attempting to claim it from multiple accounts using the same payment method may result in all associated accounts being suspended.